Data Deletion Request

Smooth Flick respects your right to have your data deleted. This page explains how to request deletion of your personal information, or — if you are a business using Smooth Flick — the data we process on your behalf, including data received through the WhatsApp Business Platform and other Meta Platforms.

How to request deletion

Email support@smoothflick.com with the subject line "Data Deletion Request" and include:

• The email address associated with your Smooth Flick account, and
• If the request concerns WhatsApp / Meta data: the WhatsApp Business phone number or WhatsApp Business Account (WABA) involved.

We may contact you to verify your identity or ownership before processing the request, to protect your data from unauthorized deletion.

What we delete

Upon a verified request we delete, as applicable:

• Your account and profile information (name, email, login credentials).
• Access tokens and credentials for connected integrations (Google, WhatsApp / Meta, Slack, Notion and others), and we revoke our access to those services.
• Workflow content, call logs, recordings, transcripts and summaries associated with your account.
• WhatsApp / Meta data processed on your behalf — including phone numbers, message content and message metadata — held in our systems.

Businesses (WhatsApp Business Platform)

If you connected a WhatsApp Business Account through Smooth Flick, you are the controller of your customers' data and we act as your service provider. You may disconnect your WhatsApp Business Account at any time from your Smooth Flick settings, and request deletion of the WhatsApp data we hold for you using the email process above. Deleting data in Smooth Flick does not delete data held by Meta / WhatsApp under Meta's own policies.

Timeline

We process verified deletion requests within 30 days and email you a confirmation once complete. Some information may be retained where required by law (for example, transaction records for accounting or tax compliance), and is deleted once those obligations expire.

Related

For full details on how we handle data, see our Privacy Policy. Questions? Email support@smoothflick.com.