Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to all subscription plans and one-time purchases made on smoothflick.com (our primary domain, also served at smoothflick.org), operated by DIMPLE MAHAWAR ("we", "us", "our"). By completing a purchase, you agree to the terms below.

2. Subscription Plans

Smooth Flick offers monthly subscription plans (Starter, Growth, Pro, and Enterprise). Subscriptions are billed on a recurring monthly basis from the date of purchase.

• You may cancel your subscription at any time from your account settings.
• Cancellation takes effect at the end of the current billing period. You retain full access to all features until the period ends.
• No partial refunds are issued for unused days within a billing period.

3. Refund Eligibility

We evaluate refund requests on a case-by-case basis. A refund may be issued in the following circumstances:

• Technical failure: If a verified platform outage or bug prevented you from using the service for more than 72 consecutive hours during a paid period, you may request a pro-rated refund for the affected days.
• Duplicate charge: If your account was billed more than once for the same subscription period, the duplicate amount will be refunded in full within 7 business days.
• Accidental purchase within 24 hours: If you contact us within 24 hours of an unintended purchase and have not used the service (zero API calls, zero telephony minutes consumed), we will issue a full refund.

All other fees are non-refundable except where required by applicable law.

4. Non-Refundable Items

• Subscription fees after the 24-hour accidental-purchase window.
• Telephony minutes or LLM tasks already consumed.
• Add-on credits purchased separately.
• Enterprise plan fees after onboarding has commenced.

5. How to Request a Refund

To request a refund, email us at support@smoothflick.com with the subject line "Refund Request — [your registered email]". Please include:

• Your registered email address
• Order / transaction ID (available in your billing confirmation email)
• Reason for the refund request
• Date of the charge

We will respond within 3 business days. Approved refunds are processed back to the original payment method within 7–10 business days, subject to your bank's processing time.

6. Cancellation Process

To cancel your subscription:

1. Log in to your Smooth Flick account.
2. Go to Settings → Billing.
3. Click "Cancel Subscription" and confirm.

You will receive an email confirmation. Your plan remains active until the end of the current billing cycle. After that, your account reverts to the free tier (if available) or is deactivated.

7. Chargebacks

Before initiating a chargeback with your bank or payment provider, please contact us at support@smoothflick.com. We are committed to resolving disputes quickly. Unjustified chargebacks may result in account suspension.

8. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.

9. Contact

For any questions regarding this policy, contact: